Usability

What’s usability?
Usability is the practice of making a web site easy for your customers to find their way around and use properly.

A usable website ensures that your customers have a positive and stress-free experience when they deal with your organisation online. It makes it easy for your customers to achieve their goals on the site without the site itself becoming an obstacle.

Our usability services ensure that your customers have a positive experience when they visit your website. It ensures that your customers can:

• Find the information they are looking for

• Understand the language and terminology

• Achieve their goals on your site, whether it’s paying a bill, purchasing a product, or learning about your services

• See that your company listens to its customers.
  

Our usability services
It’s hard to believe that many websites are designed without first discovering whether the end user can actually understand the terminology, navigation method and operate the site’s functions. It’s a little like a tailor sewing a custom-made suit without first taking any measurements from the customer.

We believe the best way to build a site your customers will love is by getting them involved in the design process. So we will test your site with your customers to ensure they can use it, saving you money and time by preventing expensive redevelopment further down the track.

Wednesday Media ensures that your website is designed from your customer’s perspective, rather than your company’s. Our usability services include:

• User and business requirements analysis

• Usability assessment

• User-centred interface design

• Usability testing